AI Fluency & Building · AI Systems Analyst
Start here. Short, guided tasks that build the basics and give you your first piece of proof.
Task 1 of 3
Show every person, tool and hand-off in one process.
What to do
Draw a process map of a familiar business workflow (an online order from click to delivery, a salon booking, or a restaurant takeaway order) showing every person, tool and hand-off.
You’ll make
Done looks like
A clear process map of one workflow with all hand-offs labelled.
Task 2 of 3
What went wrong when businesses used AI badly.
What to do
Find 3 public stories of AI going wrong in business (a chatbot giving wrong refunds, AI images in an ad backfiring, AI-written content with errors). For each, write what failed, who was affected, and one check that could have prevented it.
You’ll make
Done looks like
3 short case notes, each with the failure, impact and one preventive check.
Task 3 of 3
Trace the knock-on effects of one AI use.
What to do
Pick one AI use in a business (for example, an AI chatbot answering all customer messages). Chart the first effect, then two more layers of knock-on effects on customers, staff and the brand.
You’ll make
Done looks like
A chart showing the first effect and two further layers of consequences.
Learn before you build
Free course
Learn the standard notation for drawing business processes.
Free tool
A searchable database of AI risks, sorted by cause and domain.
Free tool
Thousands of real AI failures to study, cite and learn from.
Free tool
Free diagramming tool for process maps and system diagrams.
Article guide
The most widely used framework for mapping, measuring and managing AI risk.
Article guide
The classic essay on where to intervene in a system.