Task 1 of 2
Task 1
What to do
Build a victim support intake and referral protocol for Nexlevr, covering triage questions, risk flags, consent, data handling and escalation.
Psychology & Human Behaviour · Victim Support & Outreach
Advanced track
Own it end to end. Bigger projects you design, run and present like a professional.
Advanced level2 tasksSelf-paced
01 02 Task 2 of 2
Task 2
What to do
Run a community outreach session (at a college or residents' association) on scam prevention and what to do after a scam, and report attendance and feedback.
Learn before you build
Resources for this role
Free course
HubSpot Customer Service Course
Free course on great customer service.
Open resource
Free course
Zapier Learn
Guides to automating business workflows without code.
Open resource
Article guide
Zendesk Blog
Practical customer support advice.
Open resource
Article guide
Intercom Blog
Support, AI agents and customer experience.
Open resource
Article guide
Nielsen Norman Group Articles
Research-backed UX articles from the most cited usability group.
Open resource